A week later, Singh noticed
the order had been marked cancelled, allegedly because she had failed to
answer calls from the delivery partner. But no one had called, and when
she tried the phone number listed on the app for clarity, no one picked
up. After raising a ticket, she received the number of a senior
employee for her area. He admitted frankly that she was not at fault—the
delivery partner assigned to her wasn’t even in the system.
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